Terms of Service

Browse, read, ask us questions, place an order. Don't use the site to break the law, interfere with how it works, or misuse the forms (spam, scraping, automated submissions, or trying to reach systems you're not meant to).

We keep the information here accurate and current, but we provide it as is. The prices on this site are real prices, not estimates: the price shown when you order is the price you pay for that order. We can change list prices for future orders at any time. Portfolio pieces labeled as demos are demonstration builds, not client sites.

Sending a question through the site is a request to get in touch, nothing more. Placing an order starts the process. It becomes a binding order once we've confirmed it with you and the first payment has gone through. We can decline an order we can't or shouldn't build (unlawful content, a business we're not equipped to serve). If we decline before starting, anything you paid for that order comes back to you.

The order form shows you these terms in full and asks you to confirm you've read them before you send your order. We keep a record of that confirmation with your order.

The build, $599 once: we design and build your website with your services, prices, hours, photos, and a contact form that sends leads straight to you. Your domain is included.

Then one of three monthly plans. Every plan includes hosting, your domain, content edits, photo swaps, Google Business Profile upkeep, a monthly traffic report in plain English, and text-a-change service.

Basic, $49 a month: everything above, plus a branded email address at your domain and AI-search readiness so AI assistants can find and cite your business.

Pro, $99 a month: Basic, plus your business details updated everywhere customers look for you: Yelp, Apple Maps, Bing and Nextdoor, a monthly SEO tune-up, an instant reply to every lead, missed-call text-back, and a review request sent to customers after the job. The text-message features start when our business text line is live; we tell you the date before you pay for them.

Business, $149 a month: Pro, plus 8 to 12 social media posts a month on your Facebook and Instagram, 1 newsletter a month to your customer list, one new page or promotional page each quarter, and a print refresh once a year.

Pay yearly and get two months free: $490, $990, or $1,490 a year. Cancel mid-year and the unused months are refunded pro-rated.

Add-ons on any plan: online booking is $25 a month, built on a booking account you own. A starter logo is a one-time charge of $100. Extra pages, promotional pages, a Spanish version, print pieces, brand kits, and photo work are priced per item on the site. Anything else is quoted in writing before it costs you anything.

Your first payment at checkout is the build plus your first month, or the build plus your first year, on the plan you picked.

Covered by the monthly fee: content changes. Hours, prices, text, services, photos. Text, call, or email us the change and it's done. Edits are unlimited within reason; if a request pattern stops being reasonable, we talk to you before anything changes or costs money.

Not covered: a new look or new structure (layout, page count, rebrand), new pages beyond the built site, new features, third-party integrations, or substantial rewrites. Those are a new build or a quoted project. Online stores and ad campaigns aren't offered. We always tell you which side of the line a request is on before it costs anything.

We aim to have your site live within 8 to 14 days of your order, with setup and revisions inside that window. That depends on your materials: photos, text, approvals, and account access. If we're still missing something a week after your order, we don't wait on email. We come to you and collect it in person. Time spent waiting on you, for information, photos, approvals, domain access, or anything else we need from you, doesn't count against those 14 days. If your site isn't live within 14 days of your order, you can ask for a full refund of everything you've paid.

If we can't reach you at all for 90 days after that, the order closes, the build fee is kept for the work done, and billing stops.

The build fee is due before the build starts. The monthly or yearly fee bills automatically by card through Stripe. If a payment fails we reach out; the site doesn't vanish over a hiccup, but service pauses if billing stays unresolved.

Refunds: everything you paid at checkout is refundable in full until your site goes live. Once it's live, the build fee and the first month are not refunded. After that, cancelling stops all future billing; the month in progress isn't refunded. On the yearly plan, unused months are refunded pro-rated.

You own your content. When you hand us photos, logos, text, reviews, or anything else to publish, you're telling us you own it or have permission to use it. If someone else claims otherwise, that claim is between you and them; we'll take the material down promptly while it's sorted out, and the responsibility for it travels with the person who supplied it.

You're responsible for claims about your business being true. We publish only the ownership, credential, licensing, and review claims that you confirm. You're also responsible for any legal notice your particular trade requires on its website (a license number, an industry disclosure, a consent line). We'll add whatever text you give us, but knowing it's required is on your side of the line.

No hostages. Cancel any time, no cancellation fee. Your domain is yours; it was part of the build fee. If we registered it, we transfer it to you; you handle the steps on your side, and any fee the registrar charges for the transfer is yours. You get a complete export of every lead your site collected. We keep our copy of your site and leads for 60 days after cancellation, so if you come back within that time you pick up where you left off; after 60 days we delete it. The site itself comes down at cancellation, since hosting is part of the monthly service.

What leaves with you: your domain, your logo, your photos, your text, and your leads. What stays with us: the site we designed and built to put it all together, its layout, code, and templates. We don't hand those out, and there's no export of them.

We can end or pause service for nonpayment, unlawful content or activity, abuse of our people, or a request that we publish something false. Where we can, you'll hear from us first.

Parts of your web presence run on companies that aren't us: Google (your Business Profile, search rankings, reviews), the hosting network, the domain registrar, Stripe, and any booking platform you add. We work those systems on your behalf, but we don't control them. We can't and don't promise a specific ranking, a Google approval or reinstatement, or that an outside service never goes down or changes its rules.

Same with results. A good website earns you a real shot at more calls and customers, and we build for exactly that. Nobody can guarantee how many leads, sales, or dollars will follow, so we don't.

The Draknar Webworks name, logo, and the text and design of this site belong to us. So do the design, code, and templates of every site we build for a client; the client's content on it belongs to the client. Please don't copy or reuse ours without asking.

If you agree to texts on our forms, we text you about your order, your website, and your questions. Texting is optional and never a condition of buying. Message frequency varies, and message and data rates may apply. Reply STOP to stop or HELP for help. Carriers are not liable for delayed or undelivered messages.

We keep your site monitored and fix problems quickly, but the internet blinks and no system is perfectly secure, so we don't promise uninterrupted availability or absolute security.

We build to modern practice and check every build against automated accessibility standards before it ships. That's good practice, not a legal certification: we don't warrant compliance with the ADA, WCAG, or similar standards, and a certified audit isn't included. It's available as a quoted project.

If something on our side goes wrong, our total responsibility to you is capped at what you've paid us in the twelve months before the problem. It covers the service itself, not business you believe you would have won, lost profits, lost customers, or other indirect losses, which no one can fairly measure or promise. Nothing here limits rights the law says can't be limited.

These terms are governed by Arizona law, and any dispute belongs in the state or federal courts serving Maricopa County, Arizona. Before anything formal, tell us the problem in writing and give us 30 days to fix it. Most problems are a fix, not a fight.

If we update these terms, the new version goes up here with a fresh date at the top. Using the site after that means you accept the update. For clients, the agreement you signed governs your service.

Ask us anything at contact@draknarwebworks.com. Straight answers, no runaround.